Whether you are applying for a home, getting ready to move or already renting with New Era, these resources help you find the right next step. Keep your own tenancy agreement and property manager’s contact details handy, as arrangements can differ between homes.
Open the Ray White Tenant Information Guide (2026 edition, PDF). You can also read our tenant information page for practical guidance and the New Era contact arrangements.
Open the Ray White tenant journey diagram (PDF). It gives a visual overview of applications, tenancy documents, moving in, repairs, inspections, moving out and the bond process. It is a national overview; confirm the arrangements for your tenancy with your property manager.
For general questions or a personal guide request, use the form below. Alysha receives guide requests and emails a copy so she can follow up with you directly. The PDF links above are available to read now.
For urgent or after-hours maintenance, phone Alysha on 021 778 020. Do not rely on this form for urgent help. The office number is 03 386 0311.
The resources give general information. Use Tenancy Services for current rules and speak with your property manager about your own agreement.