Managing a rental is a connected process. Marketing, tenant selection, records, rent, inspections and repairs all affect one another. Here is how those parts fit together, and what to settle with your property manager before the tenancy begins.
Start with a rental appraisal and a conversation about your plans. We discuss the home, likely rental positioning, presentation and preparation. Review the management agreement and written fee schedule, including any additional charges, before appointing us. Confirm who will look after the property, how you will communicate, inspection arrangements, payments and authority for repairs.
Resolve maintenance, check the condition and supplied chattels, and gather the required tenancy and compliance information. Accurate advertising helps prospective tenants understand what is offered. Our landlord resources explain preparation, Healthy Homes, smoke alarms and useful records.
We handle rental enquiries, viewings and applications, with reference and appropriate background checks. Applicants use our TPS application route. Information and checks should be relevant to the application stage and handled with appropriate notice and consent. The Privacy Commissioner’s landlord guidance explains this staged approach.
The agreement, property statements and initial condition record give both parties a reference point. Record supplied items, existing marks, keys and any agreed work clearly. Confirm rent, bond and contact arrangements, and give tenants a clear route for questions and repairs. Keep copies of the documents and relevant photographs.
Our service includes collecting rent, monitoring overdue payments, making payments to the owner’s nominated account and providing income and expenditure reporting. Inspection reports and maintenance information help owners understand what needs attention. Review the statement and tell the manager promptly about changed bank, contact or insurance details.
We coordinate repairs and trades as part of the management service. Agree the spending authority and approval process in writing, including how urgent work will be handled. Tenants can use our maintenance reporting page; urgent and after-hours requests go by phone to Alysha. A routine form is not the right route for an emergency.
Initial, routine and final inspections serve different purposes. A starting record captures the property at handover; routine inspections identify condition and maintenance issues; the final inspection helps compare the property at the end. Our service provides regular and end-of-tenancy inspection reports. Confirm the actual schedule for your property and check it against your own insurance requirements rather than assume a visit guarantees cover.
Rent reviews, renewals and changes in an owner’s plans need current evidence and the correct tenancy process. A proposed rent change is separate from what a new listing might ask. Discuss maintenance priorities and any decision to sell or move back in before making commitments.
Check the tenancy type and required notice, agree final inspection and key arrangements, and reconcile condition and payment records. Bond decisions should be supported by the evidence and the applicable process. If the property changes manager or owner, coordinate the handover of agreements, keys, money records and contact details so tenants know who is responsible.
Call 03 386 0311, contact the team or request the latest landlord guide. Clear expectations from the beginning make the day-to-day decisions easier for everyone involved.